To opt out of the Fit Comfort subscription, follow the instructions.

Remember that you can also cancel your subscription at the club by submitting a written notice.

To freeze the Fit Comfort carnet, follow the instructions

Remember that you can freeze your subscription for a maximum of one calendar month at a time.

Freezing is free and you can use it repeatedly,

During the freezing period, you cannot extend it for another calendar month.

We have two types of membership cards: Fit Open and Fit Plus.

The Fit Open Open card allows you to use the club (gym, fitness, sauna) without any time limit. In some clubs we also provide additional services such as squash courts, personal trainers, cosmetic services, which are extra paid.

The Fit Open card is available in two options:

1) for the indefinite period of time with the possibility of terminating the contract with 1 month’s notice period with effect as of the end of the given calendar month, paid monthly

2) for a limited period of 12 months, payable monthly in accordance with the price list.

The novelty in our offer is the Fit Plus card. This is a revolutionary combination of sport services – Calypso Fitness with the extent as above-  with a medical care package – PZU Health and concierge package – PZU Help.

More about the medical package and the concierge package you will find on: https://calypso.com.pl/pzu-zdrowie/

The Fit Plus is available in two options:

1) for the indefinite period of time with the possibility of terminating the contract with 3 month’s notice period with effect as of the end of the given calendar month, paid monthly

2) for a limited period of 12 months, payable montly

Within membership card you can use all Calypso Fitness clubs in Poland, but unlimited use is available only in your city.

Using Premium Calypso Fitness Clubs in Willanów Warsaw and Calypso Fitness Adgar Plaza in Warsaw is only possible if you have a Premium package (Premium package can be purchased after choosing the clubs mentioned above).

Yes, we accept partnership cards: MultiSport, MyLife, BeActive – no extra fees.

The Fit Profit cards are only accepted in 1 location: Calypso Fitness Czestochowa Piastowska

Yes. Fit Open card can be purchased by a person who has at least a limited legal capacity at the age of 16.

No, due to the legal aspects the Fit Plus card can be purchased only by people over the age of 18 (Doctors’ and Dentists’ law and medical partner’s internal requirements).

You will receive a duplicate card at the fitness center after paying a fee of PLN 20.

Your card is ready to pick up within approximately 3 minutes after your payment is posted. You can pick it up in any Calypso Fitness club in your city.

You can pick it up in any Calypso Fitness Club in your city.

While picking up your membership card, you will need to show your identity card or other document confirming your identity.

Our guarantee of satisfaction allows you to use the service within 14 days without losing right to cancel the contract. If you decide that our clubs will not meet your expectations we will give your money back. Test it!

To register your account you need to enter My C@lypso Zone and complete the form. If you are a Calypso Fitness Club member, you also need to type your membership card number, which you will find under the barcode.

To log in you must register in My C@lypso Zone.

To set up your C@lypso zone go to www.calypso.com.pl. The transition to the Zone is in the upper bar and also in the menu. Once you have set up your C@lypso Zone, complete the data in your profile. In case you are already a Calypso Fitness Club member, please also type your member card number which you will find under the barcode.

To set up your C@lypso Zone go to www.calypso.com.pl. The transition to the zone is in the upper bar and in the menu. Once the zone is set up, complete the data in your profile.

Together with your coach create an account on  Tanita Body Composition Analyzer and make the measurments. Define your measurement ID – use your phone number or membership card number. Remember to give the same data as in my C@lypso Zone. Your measurements will appear in  My C@lypso zone within 60 minutes.

If your Fit Plus package starting date is before the 24th of the month, your medical care package will be active from the first day of the next month. If your Fit Plus package starting date is between the 24th and the last day of the month, your medical care package will be active from the fifth of the next month.

Yes, if you have a subscription for an indefinite period, then you can terminate the contract. The notice period is 3 months with effect at the end of the calendar month.

If you have used the Fit Plus 365 subscription in the 12 months option, it is not possible to terminate the contract earlier.

Yes, you can suspend your membership in any subscription. In the case of the Fit Plus subscription, suspension is possible once every 6 months. Each suspension is payable in succession 29 PLN, 39 PLN, 49 PLN. Payment for the suspension may be made at the reception of the club when placing the suspension order or may be executed by the form of payment indicated in the contract.

PZU Health medical chain is almost 2 000 medical institutions in over 500 cities in Poland. A full list of facilities  can be found on the Fit Plus website or on the www.pzu.pl website.

You can schedule a visit to your doctor via the 24-hour helpline on 801 405 905 or 22 505 15 48 or the PZU mobile application or by sending the text message  „VISIT” on 4102 or by the appointment form, the hotline conversation order form or chat consultant on the PZU.com. For more information on how to make a visit to PZU Health, please visit the Fit Plus website or www.pzu.pl.

You need to contact the PZU Health hotline and give your Personal ID number, after that the consultant will book a medical service in your Fit Plus medical package.

You need to take a document confirming your identity.

In case of arrears in current payment, the operator may suspend access to medical services. The renewal of the access to the Medical Package Service will begin on the first day of the month following the month in which the payment was posted, and in case of posting after the 25th day of the month it will begin from the 5th day of the following calendar month.

Yes, you can do this, but suspension is only for the the sport subscription. Your medical subscription is still active.

No. You can pay for your subscription chosing one of two payment methods: by using the Direct debit payment from your bank account or the periodic charge on your payment card.

If you selected a indefinite period of time subscription, you can terminate the Fit Open subscription with a 1-month notice period, effective at the end of the calendar month.

If you have the Fit Open 365 subscription for 12 months, you are not be able to terminate your contract earlier.

Yes, each of our subscribers has the ability to suspend membership. For a FitOpen subscription, the suspension is available once every 6 months. The first suspension is free of charge, each next costs 29 zl.

Calypso Starter is a three day card for Calypso Fitness clubs, which entitles you to unlimited use of all Club services (except paid services).

You can use this offer only once.

You indicate the starting date of Calypso Starter card yourself. If you activate Starter on the day of registration, you have the right to use the service until the end of the day and for the next 3 days.

If you activate the card on other day than the registration date, you have the right to use the Starter for the next 3 days starting from 00:00 of the day indicated as Starter activation date.

Yes. Calypso Starter can be recharged with our regular offer available at www.calypso.com.pl, even after the expiry date of the Starter. The offer is available after logging in to My C@lypso and at www.calypso.com.pl

If your recurring payment failed, please contact Calypso Fitness Customer Service at +48 22 113 99 00 or email to dok@calypso.com.pl 22 113 99 00

+48 22 113 99 00

Our helpline is open:

Monday – Friday from 08.00 to 8.00pm

Saturday from 08.00 to 4.00pm

Direct debit is a completely secure and automatic form of making cyclical payments made on a bank account by its holder.

Why is it worth to choose this payment method?

Time-saving – you do not waste time on performing repetitive banking operations

Convenience – you do not have to remember about monthly payments

Security – without your consent we will not perform any transaction

Punctuality – You can be sure that your payment is always on time

Payment Protection: You can cancel next transaction even before it is executed, and also request a refund of your transaction within 8 weeks of the date your account was executed. At any time you can also withdraw your consent, then next transactions will not be executed.

You can deliver completed direct debit by choosing one of the options below:

-Print and leave it at the reception of any Calypso Fitness Club (You will receive the form on your email while  registering your account)

-Print and send to the address below (The form will be sent to your email while registering your account)

Calypso Fitness S.A. ul. Puławska 42702-801 Warsaw with the note Calypso Fitness Bureau

-Download and complete at the reception of any Calypso Fitness Club during your next visit (Forms are also available at the reception of each club)

That’s all you have to do – we’ll take care of the rest. We will send a direct debit order to your bank. If we fail to verify the information on the form, we will contact you immediately.

Cycling  charge on a payment card is a maintenance-free form of automatic payments. After the service is registered in the eCard the payment for your subscription will be automatically made. It can be canceled at any time.

This is a completely secure payment method.

Your payment card information will not be saved by our store. Your payment card will be identified by a unique number (the so-called “index”) and a sequence of signs (the so-called „cardhash”) sent via the eCard payment service which will allow to charge your payment card to pay for the subscription.

Payment card data is stored only by the eCard.

You have the guarantee that your card number is only for your and your bank’s knowledge.

If your recurring payment failed or is no longer valid, please contact Calypso Fitness Customer Service at +48 22 113 99 00 or email to dok@calypso.com.pl 22 113 99 00
+48 22 113 99 00
Our helpline is open:
Monday – Friday from 08.00 to 8.00pm
Saturday from 08.00 to 4.00 pm

No. You can pay for a subscription only by choosing one of the two available recurring payment methods – direct debit from your bank account or cyclical charge from your payment card.
The card payment in our store is supported by eCard.
If your recurring payment failed, please contact Calypso Fitness Customer Service at +48 22 113 99 00 or email to dok@calypso.com.pl 22 113 99 00
+48 22 113 99 00
Our helpline is open:
Monday – Friday from 08.00 to 8.00pm
Saturday from 08.00 to 4.00pm

Of course, this is a service for everyone.

Yes, trainer positions at Calypso Fitness are filled exclusively with personnel certified to conduct trainings.

It is certainly recommended by Calypso as a basis for safety during exercises, but not required.

Prepare training clothes, a towel, training shoes and eagerness to train and you are practically ready. Trainers will take care of the rest.

Training will last 1’.

The minimum number is 2 trainings a week. By mobilizing yourself for a 3rd training you will get very quick effects.

Consult with your physician, take the documents and injury history to your talk with the trainer and begin training safely. Only training with the right specialist will grant you a swift recovery to full health and strength.

The distribution of a detailed nutrition plan is not included in the price of personal training. Our trainers, however, always give advice and are happy to provide guidance on healthy eating.

Current prices are available in the PRICE LIST / PERSONAL TRAINING after choosing the club where you want to do the training.

Payments can be made online or at the club.

Cancelling a reservation is free of charge until 24 hours before the training.

No, if you bought a pass at the club, you can only make reservations in person or by phone.

Yes, it is possible. It is allowed for a maximum of 1 training.

Yes, it is possible. Our front desk direct service consultants will make a reservation based on a telephone call.

Yes, personal training is valid for 12 months from the date of purchase.

If you made your training reservation in the Calypso system, then you will receive an automated reminder before the planned visit.

The package can be completed at any Calypso Fitness club in your city.

No, you do not need to have a Calypso Fitness card. However, it is necessary to have another card accepted by Calypso Fitness: MultiSport, BeActive, MyLife or FitProfit (only in the clubs Calypso Fitness Warszawa Ursynów and Calypso Fitness Częstochowa Piastowska). If you do not have any of these cards, you can buy a one-time entrance at the club’s reception before training.

Yes, but only for trainings purchased online. During the purchase, you will automatically create access to the My C@lypso zone, where you can freely manage your reservations.

Schedules are agreed upon individually with trainers.

You can also check available dates on our website.

They are certified specialists who cooperate with Calypso Fitness on a permanent basis, offering their services in conducting trainings in Calypso facilities.

I go to the website of the club where I train, I click on the affiliated trainers tab, I choose a trainer and contact them using the number displayed on their profile.

Calypso SA works with Benefit Systems and we accept only Multisport cards,  which allow a 15 PLN discount only for booking a squash court.

The Calypso card does not entitle to a discount for squash/badminton.

The BeActive card does not entitle to a discount for squash/badminton.

The court can be used by 4 people at one time.

Yes, if the pass has enough money on it to cover the reservation. It is also possible to pay for all reservations in advance.

Yes, the pass expires 12 months after the date of purchase

Yes, single games passes expire 3 months after the date of purchase.

The cost of renting equipment is 2 PLN for a ball, 7 PLN or 15 PLN for a racket, depending on their condition. Shuttlecocks are only available for purchase for 6 PLN.

Yes, but only if it does not interfere with the timetable of the games. The front desk can refuse such a reservation.

Yes, but only directly before or after the game.

2 Multisport cards can be used.

No, other people can use it too.

The game can be cancelled no later than 24h before the reservation.

No, the squash ticket is valid only in the club in which it was bought.

Yes, reservations can also be made in person at the club or by phone. It is necessary to have an active game package.

The club’s reception may ask you for your email address or phone number and name.

To properly search your reservation, it is necessary to provide the order id (sent to the mail immediately after purchase) or to show your ID card. If you have used the discount card, it is necessary to present a card or a document that entitles you to a discount. Honored cards entitling to the discount is Multisport or FitProfit (only in the club Calypso Fitness Częstochowa Piastowska).

The site has a schedule for availability of courts only for 2 weeks ahead. If you want to book an appointment for more than 2 weeks, use the “cyclic booking” option – available after logging into the My C@lypso zone. The possibility of booking a cycle appears in the window when creating a single reservation.